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Questions about a quote, application or existing loan? Get in touch with the AUD lender team.
Application help
Have your application or reference number ready if you already have one.
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AUD lender provides an internal dispute-resolution process and access to AFCA where eligible.
Complaints process →Send a message
Help centre
Quick answers
What documents should I have ready?
A current Australian passport or driver licence, recent bank statements, proof of income and relevant employment details may be required.
Can I pay out my loan early?
AUD lender states there is no lender fee for extra repayments or early payout on its personal loans.
How do I make a complaint?
You can contact AUD lender by phone or its dispute-resolution email. If your complaint remains unresolved and is eligible, you may also contact AFCA.