Complaints
Tell us when something isn’t right.
A clear route to internal dispute resolution, with external escalation available through AFCA for eligible complaints.
1. Contact AUD lender
Email info@audlender.com or call 03 8535 1132 or 1300 275 666 between 9am and 6pm Monday–Friday AEST.
AUD lender states that complaints are acknowledged by email within 24 hours.
2. Tell us what happened
Provide your name and contact details where possible, the details of the complaint, and the resolution you are seeking. Anonymous complaints may limit investigation and follow-up.
3. External dispute resolution
If you are not satisfied with the response and your complaint is eligible for AFCA review, the Australian Financial Complaints Authority offers a free and independent dispute-resolution service.
AFCA
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001